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Promotional Product Ideas with Innovation!

FAQ


How many items do you carry?

ideavation carries literally thousands of products. If you have seen something before in a store or online and would like to use that particular product for your program, send us the link and we will be happy to use our contacts to source the product for you at a better price than retail. We are able to source anything that you may want or need.

How long will it take until I receive my order?

Lead times vary greatly from product to product. When you place your order, your ideavation representative will give you an accurate idea of what the lead time will be until you receive your goods.

How can I check on the status of my order?

ideavation has a dedicated team of account managers that will keep you updated through each step of the process for you. We will notify you of any changes that might need to be made, any delays in delivery as well as tracking numbers, delivery dates and invoicing.

Can you accommodate rush orders?

ideavation specializes in rush orders and last minute requests. We can embroider, screen print, laser engrave, pad print, emboss / deboss or hot stamp in as little as 24 hours. With ideavation it is never too late even if you may think it is. We make the impossible possible!

What are your art work requirements?

We require vector artwork (Adobe Illustrator .eps files) for most of our products. If you are unsure of whether or not your artwork is acceptable, send it to your representative and we will be able to advise you properly.

What is your sample policy?

We can provide samples for any product that you are considering for your program.

I live in the U.S. can I still order products from your company?

Definitely! ideavation is happy to provide global service. We can ship around the world and will work with you to ensure that your products arrive on time and to your satisfaction.

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